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We charge a tiered rate of shipping per order dependent on size and weight. All items are posted via the United States Postal Service.
Free postage for all USA orders over $75.
Please note: at this stage we only ship within the USA.
Delivery of items is subject to availability, and The Wooden Toy Chest cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.
If you’re not 100% satisfied with the items you purchased, we offer a full refund of the goods purchased, store credit or exchange.
Please contact us via the contact page for a returns form.
PLEASE NOTE: no exchanges or returns are offered for sale items.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.